Frequently asked questions
We have collected the questions that come up most often about registration, payments and materials after the course. If you cannot find your answer here, write to us at edu@dentalclass.pl.
Where can I find the webinars?
You will find all webinars in “My account” → “My webinars”. This is where you can see all the information about your webinars, including the webinar title and the dates it is available from and to.
If you have any further questions or problems accessing the webinars, please contact us — we will be happy to help.
How do I sign up for a course?
On the course page, choose the date and city, then click the sign-up button. In the window that opens, enter the details of each participant — first name, last name, professional role and licence or ID number.
The registration goes to the cart, and your place is only reserved once the order has been placed and paid.
Can I buy tickets for several people in one order?
Yes, you can buy tickets for several people in one order. Simply choose the number of tickets you need. Once they are in the cart, fields appear under each ticket where you can enter the details of the individual participant.
There are no places left on the date I want — what can I do?
When a date has no free places, a Waiting list button appears. Leave your name, e-mail address and phone number and we will contact you as soon as a place becomes available.
If a course has no dates yet, instead of the table you will see a Notify me about this training card — we will let you know when registration opens.
Do I need an account to make a purchase?
Yes, you need an active account to place an order. If you are buying a ticket for yourself and for another person, each of them must have their own account to access the webinars.
If you are buying a ticket for another participant, they can also create an account after the order has been placed. It is important that the e-mail address given in the order for that participant is the same as the e-mail address used to create their account. This way the ticket is assigned to the right account and the participant gets access to the webinars.
When will I receive the organisational information about the course?
Organisational information about the course, such as the schedule, venue and directions, is sent by e-mail after you purchase the course or make a reservation.
I cannot log in — what should I do?
If you have trouble logging in, please contact us. We will be happy to help you solve the problem and regain access to your account.
Can I cancel or transfer my participation?
The detailed rules for cancelling participation, refunds and transferring participation are set out in the Terms and conditions. Please read them before making a purchase.
Do you provide accommodation during the course?
Accommodation is arranged by the participant. In our information e-mails we send an offer for accommodation at preferential prices together with the terms of the offer.
Will I receive an invoice?
Yes. When placing the order, you choose whether you are buying as a company or as a private person.
When buying as a company, enter your VAT number and company name. For Polish companies, once you enter the NIP number the remaining details can be fetched from the GUS database with one click.
Can the course be funded by the KFS or paid in instalments?
Both options are possible. Employers in Poland can cover up to 90% of the cost from the National Training Fund (KFS) — the application is submitted by the employer, electronically via the praca.gov.pl portal, to the district labour office competent for the company’s registered office, within the announced call for applications. We will prepare the documents needed from our side.
For more expensive courses you can also choose the “Reservation” ticket, pay a deposit and agree with us on a schedule for paying the rest. Both options are described on the Funding page, and if you have any questions, write to edu@dentalclass.pl.